Refund Policy

Return & Refund Policy (Replacement Only)

Effective date: 25/10/2026

Ascend Peptides aims to resolve eligible order issues through replacement where appropriate. We ask customers to report problems promptly and provide evidence so that we can investigate. This policy does not limit any rights or remedies that cannot lawfully be excluded under applicable law.

1) Returns and Refunds

We do not normally accept returns or offer refunds for:

All requests will be considered in accordance with this policy and applicable law.

2) Replacement Eligibility (48 Hours)

Please contact us within 48 hours of delivery if:

The 48-hour period is our requested reporting window to help us investigate promptly. Contacting us after this period does not automatically remove any rights you may have under applicable law.

3) Proof Required

To request a replacement, please provide:

We may request additional reasonable information to assess the claim. Any evidence requirements will be applied subject to applicable law.

4) When Replacements May Not Be Offered

A replacement may not be appropriate where:

Each case will be assessed on its circumstances. These conditions do not exclude any remedy required by law.

5) What Happens If Your Claim Is Approved

Where a replacement is an appropriate remedy, we will arrange a replacement shipment for the affected item(s).

Replacements will normally be for the same product, or an equivalent substitution if the original item is unavailable and you agree to the substitution.

Where applicable law entitles you to a refund or another remedy, that right will not be restricted by this replacement process.

6) How to Request a Replacement or Refund

Email us at: contact.ascendpeptides@gmail.com

Subject line: REPLACEMENT OR REFUND REQUEST – Order #[____]

Please include your order number and the evidence listed above, and explain the issue. We will review your request and respond in accordance with this policy and applicable law.

7) Policy Updates

We may update this policy from time to time. The version applicable to your order will be determined in accordance with applicable law and the terms provided when you placed your order.

Refund Policy

Return & Refund Policy (Replacement Only)

Effective date: 25/10/2026

Ascend Peptides aims to resolve eligible order issues through replacement where appropriate. We ask customers to report problems promptly and provide evidence so that we can investigate. This policy does not limit any rights or remedies that cannot lawfully be excluded under applicable law.

1) Returns and Refunds

We do not normally accept returns or offer refunds for:

Change of mind, except where cancellation rights apply by law.

Ordering errors made by the customer, except where applicable law provides otherwise.

Dissatisfaction with a product where it has been supplied as described and is not faulty.

All requests will be considered in accordance with this policy and applicable law.

2) Replacement Eligibility (48 Hours)

Please contact us within 48 hours of delivery if:

You received the wrong item.

Your item arrived damaged or apparently defective.

The 48-hour period is our requested reporting window to help us investigate promptly. Contacting us after this period does not automatically remove any rights you may have under applicable law.

3) Proof Required

To request a replacement, please provide:

Your order number.

Clear photos and/or video showing the issue.

Photos of the outer packaging and shipping label.

A photo of the product label showing the product name and batch/lot number, if applicable.

We may request additional reasonable information to assess the claim. Any evidence requirements will be applied subject to applicable law.

4) When Replacements May Not Be Offered

A replacement may not be appropriate where:

The product has been used, tampered with, or opened in a way that prevents the issue from being verified.

Damage occurred due to improper storage, handling, or misuse after delivery.

The delivery address supplied was incorrect or incomplete.

The issue concerns carrier delays outside our control, in which case we may assist with a carrier enquiry where applicable.

Each case will be assessed on its circumstances. These conditions do not exclude any remedy required by law.

5) What Happens If Your Claim Is Approved

Where a replacement is an appropriate remedy, we will arrange a replacement shipment for the affected item(s).

Replacements will normally be for the same product, or an equivalent substitution if the original item is unavailable and you agree to the substitution.

Where applicable law entitles you to a refund or another remedy, that right will not be restricted by this replacement process.

6) How to Request a Replacement or Refund

Email us at: contact.ascendpeptides@gmail.com

Subject line: REPLACEMENT OR REFUND REQUEST – Order #[____]

Please include your order number and the evidence listed above, and explain the issue. We will review your request and respond in accordance with this policy and applicable law.

7) Policy Updates

We may update this policy from time to time. The version applicable to your order will be determined in accordance with applicable law and the terms provided when you placed your order.