Shipping Policy

Shipping Policy — Ascend Peptides
 

Effective date: 25/10/2026
 

This Shipping Policy explains how Ascend Peptides (“we”, “us”, “our”) processes and ships orders placed through our website.
 

Contact: contact.ascendpeptides@gmail.com
 

Address: Ascend Peptides, 4A Quay Street, SA18 3DE, United Kingdom
 

1) Order Processing
 

Orders are typically processed within 1–3 business days (excluding weekends and UK public holidays).
 

Processing includes order verification, packing, and dispatch preparation.

During high-volume periods, processing may take longer.
 

We reserve the right to request business/research verification before dispatch. If verification is not provided, we may cancel the order and refund the amount paid.
 

2) Shipping Destinations

We ship to the:
 

• United Kingdom

• European Union

• United States
   

We may refuse or cancel orders to certain regions or addresses where delivery is not possible, where carrier restrictions apply, or where we suspect fraud or non-compliance.

3) Carriers and Shipping Methods
 

We ship using Royal Mail services. Available shipping options and rates are shown at checkout.
 

4) Shipping Rates
 

Shipping charges are calculated at checkout and may vary based on:

• destination,

• weight/size,

• selected Royal Mail service.
   

5) Delivery Estimates (Not Guaranteed)
 

Delivery estimates shown at checkout are estimates only and are not guaranteed. Delivery times may be affected by:
 

• carrier delays,

• customs processing (EU/USA),

• weather or operational disruptions,

• peak holiday periods.
   

6) Tracking
 

Where the selected Royal Mail service includes tracking, tracking details will be sent by email once your order is dispatched.
 

7) Address Accuracy
 

You are responsible for providing a complete and accurate delivery address.

If an order is delayed, returned, or lost due to an incorrect or incomplete address, we may be unable to replace or reship it. If reshipping is possible, additional shipping fees may apply.
 

8) Customs, Duties, and Import Restrictions (EU / USA)
 

International orders (EU/USA) may be subject to customs processing.

By placing an international order, you agree that:
 

• you are responsible for ensuring products are legal to import, possess, and use in your jurisdiction

• you are responsible for any customs duties, taxes, and import fees

• customs delays are outside our control
   

Customs seizures / returns: If an order is seized, destroyed, or rejected by customs or another authority, we do not guarantee replacements or refunds.
 

9) Lost, Stolen, or Delayed Packages
 

If tracking shows delivered but you have not received the parcel, you must contact Royal Mail (or your local carrier partner) and notify us as soon as possible.

We are not responsible for packages marked delivered by the carrier, including theft after delivery.
 

If Royal Mail confirms a parcel is lost in transit, we will assist with the carrier claim process where applicable.
 

10) Damaged Packages / Incorrect Items (48 Hours)
 

You must inspect your order immediately upon arrival.
 

If your order arrives damaged or incorrect:

• contact us within 48 hours of delivery at contact.ascendpeptides@gmail.com

• include your order number and clear photos/video of:

  • the issue,

  • the product label,

  • the outer packaging,

  • the shipping label.
     

Approved claims are handled under our Return & Refund Policy (Replacement Only).
 

11) Contact 
For shipping questions, email: contact.ascendpeptides@gmail.com

​